Terms of Use

TERMS OF USE OF THIS WEBSITE LIVOS.COM

This livos.com website (regardless of the platform used for access) and its contents are the exclusive property of LIVOS CANADA, having its head office located at 20 Route Goulet, Proulxville (Quebec) G0X 2B0. The services provided by LIVOS CANADA to User are subjected to the following Terms of Use. LIVOS CANADA reserves the right to update the Terms of Use at any time without notice to User. LIVOS CANADA shall have the right at any time to change or modify the terms and conditions applicable to User’s use of livos.com, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Any use of livos.com by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions. Hence, no guarantee, implied or explicit, is made with respect to livos.com and/or the information contained therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product. LIVOS CANADA reserves the right to cancel an online order at any time without notice.

COPYRIGHT © LIVOS CANADA

All content from www.livos.com website including all texts, logos, graphics, images, videos, button icons, soundtracks, digital downloads, data compilations, or all organization of these elements are the property of LIVOS CANADA and are protected by regulations and copyright laws in Canada and in the world. All organization of these elements or any other element of this website cannot, in part or in whole, be copied, duplicated, archived, re-edited, downloaded, sold, assigned, on any format created or to be created without LIVOS CANADA’s prior consent.

STANDARD SHIPPING IN CANADA AND USA

Standard shipping typically takes three to six business days. The transit time begins the first full shipping day after the package leaves our facility. As we do not ship during the weekend, please allow additional shipping time when you order on Saturday, Sunday or other Holidays.

TRACKING YOUR ORDER

When your order ships, you receive an email with shipping and tracking information. You can use your tracking number on the carrier’s website to trace your order.

PRODUCT AVAILABILITY

LIVOS Canada is not liable for the inventory of its retailers. Availability, pricing and stock might vary between stores. Moreover, many specialty products may take up to 4 to 6 weeks of shipping. LIVOS CANADA makes every effort to publish shipping delay in order to assure availability and fast delivery of the products on its website. However, LIVOS CANADA cannot guarantee rapid availability of these products. LIVOS CANADA will not be liable for any damages from stock shortages or delays in delivery.

DISPLAYED PRICES

The prices displayed on www.livos.com are based on the prices at which items are sold at its distribution centre.

Due to market fluctuations, LIVOS CANADA is not liable for prices changes featured on its website at any time, without prior notice. The prices of products featured on livos.com may differ from the prices shown in retailer stores for the same products. The prices of identical products may also vary by retailer store. Moreover, additional charges may also be added in store.

SHIPPING FEE

When a product is delivered to you by LIVOS CANADA, you will be charged a flat fee based on your region for all orders of $195 or less (excluding taxes and other fees). Please note that some remote areas do not qualify for free delivery. Here are some examples of remote areas:

  1. Villages far from a treatment center
  2. Villages rarely served by carriers
  3. Canada Post Air Stage offices (where mail must be airlifted at certain times of the year)

ECO FEE

Products sold on livos.com may be subjected to environmental handling or disposal fees. These fees vary by product and by province, and are collected by LIVOS CANADA and sent to recycling program organizations according to provincial recycling programs. The fees cover the cost of recycling, collection, transportation, and disposal of products. For more information on individual programs, please visit your provincial recycling program organization’s website.

BRITISH COLUMBIA

Categories Ecofees Paint 100 to 250 ml $ 0,20 251 ml to 1 L $ 0,35 1,01 to 5L $ 0,85 5,01 to 23 L $ 2,15
For more information on the products subject to fees or for information on the program, please visit:

Product Care Association: http://www.regeneration.ca/

ALBERTA

Categories Ecofees Paint 100 to 250 ml $ 0,10 251 ml to 1 L $ 0,25 1,01 to 5L $ 0,75 5,01 to 23 L $ 2,00
For more information on the products subject to fees or for information on the program, please visit:

Alberta Recycling Management Authority: http://www.albertarecycling.ca

SASKATCHEWAN

Categories Ecofees Paint 100 to 250 ml $ 0,10 251 ml to 1 L $ 0,25 1,01 to 5L $ 0,60 5,01 to 23 L $ 1,50
For more information on the products subject to fees or for information on the program, please visit:

Product Care Association: http://www.regeneration.ca/

MANITOBA

Categories Ecofees Paint 100 to 250 ml $ 0,20 251 ml to 1 L $ 0,25 1,01 to 5L $ 0,60 5,01 to 23 L $ 1,50
For more information on the products subject to fees or for information on the program, please visit:

Product Care Association: http://www.regeneration.ca/

ONTARIO

Currently not subject to visible Ecofees.

QUÉBEC

Currently not subject to visible Ecofees.

NEW-BRUNSWICK

Currently not subject to visible Ecofees.

NOVA-SCOTIA

Currently not subject to visible Ecofees.

NEWFOUNDLAND

Currently not subject to visible Ecofees.

TAX FEES

All livos.com prices exclude the applicable federal and provincial taxes. For any product purchased on livos.com, LIVOS CANADA will calculate and charge all applicable sales taxes based on the shipped-to location. Only applicable in Canada.

PAYMENT/BILLING FOR ONLINE PURCHASES

When you purchase online, VISA and MasterCard credit cards are accepted. For authorization purposes, payment information is transmitted to Beanstream via SSL and all PCI standards are respected. When an online purchase is made, the payment page being sent to Beantream verification service, LIVOS CANADA does not hold the bank information submitted in its systems.

LIVOS CANADA reserves its right to confirm the validity of the transaction with the cardholder. When you shop online, the entire payment for your purchase is charged to your credit card when you place your order. Handling fees (if applicable), Ecofees (if applicable), shipping fees (if applicable), Federal and provincial taxes are based on the prevailing rates at the time of purchase.

RETURNS, EXCHANGES AND REFUNDS

Please note that custom paint or color stain containers as well as opened products are not exchangeable nor refundable. You can request a non-custom color exchange, service that is offered by some retailers. However, this exchange service is at the discretion of the retailer. On any occasion, the retailer reserves the right to charge an additional fee or not to offer this service.

Unopened colorless products and accessories can be exchanged or refunded. However, the costs of delivery of returns or exchanges (up to 20%) are the responsibility of the customer. In addition, any initial fee will not be refunded in the event of a return. In the event of an error on our part or if a product proves to be defective, any shipping charges will be supported by LIVOS CANADA.

To obtain a refund from a LIVOS CANADA website purchase, simply contact the retailer you selected for your purchase or call 1 877 909-3123 (toll-free) Monday through Friday, between 8:00 a.m. and 4:00 p.m. (ET). Please quote the order number indicated in the email you received.

LIVOS Canada reserves the right to cancel an online purchase at any time before the item is picked up at the store, without prior notice.